Let's Talk one on one.
Call 604.681.7185



Clients provide us with personal information that is essential to our business and protecting this information is important to maintaining your trust and confidence. The federal privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA), governs the collection, use and disclosure of personal information. Personal information is defined as any information about an identifiable person (including health and financial information), with the exception of the person's name, business address and business phone number where the person is an employee of an organization.


DLD Financial Group is responsible for taking appropriate steps to safeguard the personal and confidential information in our possession.



Any concerns or general requests related to privacy and our practice will be addressed with the client as soon as possible and no later than 48 hours from the request or if we are away no later than 48 hours after our return.


Client requests for personal information

Under PIPEDA, clients have the right to request information about them held in files maintained by either DLD Financial Group or London Life.


Any client requests for access to personal information held in client files will be addressed within 48 hours. The client has the option of receiving a copy mailed to their home address or access in person through a scheduled meeting in our office.



We only collect personal information that is necessary for the purposes identified.


We take reasonable efforts to ensure client information held in client files is accurate and is updated or corrected as needed.


We take appropriate measures to ensure that information we've collected is used for the purposes identified and that it is not used for another purpose or disclosed to a third party without the client's or prospect's consent, except as may otherwise be allowed by law.



Personal information that is no longer required to fulfill the purpose(s) identified when it was collected is destroyed or erased. With your authorization, we retain additional information if we believe it will help us serve you better in the future. Upon conclusion of our business relationship, we destroy all personal information in accordance with compliance guidelines.

We are solely responsible for the safe keeping of this material, for maintaining its confidentiality and for its return to the client.


When paper materials containing any client personal information are to be destroyed, this should be done by shredding, not recycling.



Appropriate safeguards must be taken in the storage and disposal of client information. We use encryption software on all electronic devices. When information is no longer required we dispose of client information by shredding paper and ensuring all information has been deleted from end user devices including personal computer (desktop or laptop), consumer device (e.g., personal digital assistant (PDA), smart phone), or removable storage media (e.g., USB flash drive, memory card, external hard drive, writeable CD or DVD) that can store information. Storage devices must destroyed when being disposed of to ensure the information is not retrievable.


We take appropriate precautions to safeguard client information from third parties who may have access to the premises, i.e., security, cleaning services and suppliers.



When collecting information from clients and prospects, we are prepared to explain the reasons why we are collecting this information. While client consent to our collection and use of personal information does not necessarily need to be stated directly or in writing, we provide information to a client or prospect about our own privacy practices. This information can be given verbally to clients or provided on paper at an initial meeting. In keeping with good client file practices, we document in the client's file that this information was reviewed with the client or prospect.


We only disclose personal information about clients to another person or company if we have the verbal or written consent of the client, or if we are otherwise allowed or required to do so by law. We can recommend other professionals or advisors to clients if they ask us or if we believe they may benefit from such services. We never provide any client names or other information to third parties who may use it to market their services unless we have the client's consent.

Temporary access to a client’s information – a short-term or temporary absence from my practice

If we are not able to provide service to clients for an extended period of time and we seek help from another advisor or new administrative support person, we obtain consent(s) from client(s) to allow servicing of the business by another advisor or new administrative person (and therefore access by a new person to their records). This consent can be obtained through a number of ways – by telephone, fax, email, letter, newsletter or a personal visit.


If the client objects to this new access, depending on the situation, the client has the right to:

• request that his/her information not be disclosed to the new person
• request a new advisor

The new advisor or administrative support person should not use or access information in the client file until consent is obtained. We allow 15 business days for the client to voice an objection, after which time it can be assumed consent has been obtained.


DLD Memberships and Certifications

The step by step process that DLD uses has enabled me to allocate money where it best suits my needs and goals. I feel confident about my future knowing that my finances are in line without having to sacrifice my current lifestyle." ~ David J. Bell, Partner, Guild, Yule & Company LLP Barristers & Solicitors
>read more testimonials